High Peak Tent Enjoy any outdoor occasion with our various tents


Frequently Asked Questions


RESERVATIONS


When is the best time to reserve equipment for my party or event?


You should plan on reserving the necessary equipment as early as possible before your event date. Without a reservation, we cannot guarantee that the items you want will be in stock. If you are unsure of the exact number of guests, we can always modify the reservation to suit your needs.


How do I make a reservation?


Please call our office at 630.742.2407 to make a reservation. On all orders, a 50% non-refundable deposit is required and can be paid by cash, check, or credit card.


How do I get a quote for my party or event?


For all events or parties, we can give you a general quote over the phone at 630.742.2407 or you can fill out our contact form here. For larger events, after a deposit is received, we may send out a representative to go over event details and view the event space. Other companies may charge hidden fees or surcharges. Be assured that the price you are quoted by Affordable Backyard Tents is the price you will pay!


PRICING AND PAYMENT:


How does pricing work?


Pricing is based on a full, single day rental. If you require a longer rental, please call us for more information.


When is final payment due?


Final payment is due on delivery unless prior arrangements have been made.

We accept cash or credit cards (Visa, Mastercard, American Express and Discover Card). A 2% convenience fee is added to all credit card purchases.

You may also prepay at any time!


DELIVERY:


Do you deliver to my city/town?


We deliver to most towns within the greater Chicagoland area. To find out whether we deliver to your specific town, please give us a call at 630.742.2407.

Click here to view our rental contract.


What are your delivery fees?


In surrounding areas, there will be a small delivery fee to cover fuel and driving time. This delivery fee is typically between $25-$150 and covers both delivery and pick-up.

*Special fees are added if equipment needs to be loaded into elevators or carried up flights of stairs.


What time will you deliver my items?


For Saturday events, delivery is normally done the Thursday or Friday prior to the event. For Sunday events, delivery will normally be on Friday or Saturday. Exact times for delivery are typically scheduled the Wednesday or Thursday prior to your event. We will call you on either Wednesday or Thursday to confirm your order and give you an estimated 3-hour delivery time window.

We realize that your time is valuable. Occasionally, our delivery personnel will be delayed by traffic or weather conditions. If this happens, our delivery personnel will try to call you to keep you updated on the progress of the trucks and give you an updated time of delivery


What if I need a special time for delivery or pick-up?


Give us a call at 630.742.2407 and we will try to accommodate your request for any special delivery or pick-up times whenever possible. Extra charges apply for same day delivery and pick up: additional $100 from 8am-5pm. $150 after 5pm.


Do I have to be home for delivery?


We recommend that you or a representative be present at the time of delivery to ensure that your items get delivered to the correct location and the tent is in the desired location. If you cannot be home, we will deliver the items to a pre-designated location. You can leave a chair to mark the center of the tented space.


Do your personnel set up the equipment?


All tents will be properly set-up and secured by our trained personnel. Lighting, sidewalls, and dance floors will be installed per the customer's request. Tables and chairs will be stacked underneath the tent or near the set-up area. We will set up tables and chairs for any occasion at a $50 per hour rate.


PICK-UP:


Is there a fee for equipment pick-up?


No. Delivery fees cover both delivery and pick-up.


Should I do anything with the items before you pick them up?


ALL ITEMS SHOULD BE AVALIABLE FOR PICK UP EARLY THE NEXT MORNING. We would love it if you could wipe down tables, stack the chairs and leave them under the tent. Please place rented table linens in the bag provided and place under the tent. Please do not attempt to take down the tent structure. THERE WILL BE AN ADDTIONAL CHARGE FOR ANY DECORATING ITEMS NOT REMOVED PRIOR TO PICK-UP.

Click here to view our rental contract.


What happens if items are damaged or lost?


The customer is responsible for all items from time of delivery to time of pick-up. The customer will be charged replacement or repair costs for lost, stolen, or damaged equipment due to misuse or negligence. There also will be a charge for equipment not accessible at the time of pick up.

Click here to view our rental contract.


GENERAL QUESTIONS:


Can I pick up my tent?


Affordable Backyard Tents does not offer customer pick up at this time.


Can I customize a package?


Yes, all our packages can be customized.


Can you install tents over decks, patios, or driveways?


Yes. Our frame tents can be installed over decks, patios, or drivewaysif the required amount of space is available. This requires concrete buckets for anchoring, so please let us know what type of surface you plan to place the tent.


Are your tents fire retardant?


All our tents have a certificate of flame retardancy and are certified by the California State Fire Marshall (the state with the most stringent fire codes in the nation). We will be glad to email or fax a copy of the certificate to you upon request.


Do you have insurance?


Great question! Some tent companies may say they have insurance but you can never be sure. We will be glad to provide you with a copy of our insurance certification at a small fee upon request.


What should I do about underground electrical wire or sprinkler systems?


State law requires all tent installers to contact J.U.L.I.E (Joint Utility Locating Information for Excavators) before a tent is installed. We typically call JULIE on the Monday or Tuesday before your event. The locators usually arrive within 48 hours and mark the area where the tent will be installed. We always request that the locators use flags to mark the area rather than spray paint. Although this is only a request, flags are used about 80-90% of the time. If there are no utilities located near the area, no flags will be placed. We will not be responsible for any damage to a sprinkler system that is not marked or is marked incorrectly.


What to Look for When Choosing Your Rental Company

Make sure you get satisfactory answers to these questions before signing a rental contract:

  1. Is the company a member of a business or trade association? Do their employees and business associates abide by a code of business ethics?
  2. Are their products (in inventory) state-of-the-art or outdated?
  3. Can the company supply the best or do they try to convince you that what they have in stock is what you need?
  4. Is the operation organized and do you feel confident that it can adequately supply your party needs?
  5. Can the company accommodate last minute changes?
  6. Can they supply you with references?
  7. Can they help you with a surprise party?
  8. Can they provide you with personalized service?

  9. What Your Rental Company Should Know About You

    1. Date, time, location and approximate number of guests who will be attending.
    2. Whether your affair is formal, informal, simple or elaborate.
    3. Buffet or sit-down style, A buffet requires less space per person than a sit-down.
    4. If renting a tent, are there underground sprinklers, cables, wires or any other.

    What is the cancellation policy?


    Anytime a reservation is cancelled 50% of the rental will be retained. Any cancellation within 7 days of the delivery day will require full payment.

    Click here to view our rental contract.